If for any reason you are dissatisfied with our work, you can rely on our internal complaint handling by means of a simple message. You can find the Complaints form here, or at the counter of any office.
All these complaints are specially monitored in a logbook, and are fixed on the agenda of the meetings of the Management of Group Casier. If you prefer to formulate your complaint externally you can contact the Insurance Ombudsdienst, de Meeûssquare 35, 1000 Brussels. Tel.: 02 547 58 71 - Fax 02 547 59 75 - see the links on this website.